“The Chariot Group has an experienced and knowledgeable team committed to ensuring your collaborative environments and technology are running smoothly and efficiently today and every day.”
Making systems simple isn’t easy. Well designed spaces and systems rarely remain easy forever; as such, they need to be serviced like any other machine, tool or piece of equipment. Furthermore, these tools need to be explained to the employees who use them and they need to adapt as your needs and expectations change.
We want our name on that! We pride ourselves on designing spaces that are not just easy to use but are professional and beautiful reflections of your business and purpose. We are experts in creating collaborative environments and serve as a trusted resource for your team regarding the audiovisual, safety and aesthetic requirements involved in a project.
We use the latest industry-standard software and hardware to produce drawings for any size project. We cooperatively work as a specialty contractor with everyone on your project team to ensure a technically integrated and aesthetically pleasing outcome.
Service Maintenance Agreements
Technology (a system’s hardware and software) should get out of the way so you can get your work done. Proper servicing and regular maintenance of your audiovisual system is essential to maximize your team’s productivity. A manufacturer’s warranty is important, but it may not cover software updates and labor such as system troubleshooting, removing malfunctioning equipment, re-installing equipment after repair or routine maintenance. We offer Service Maintenance Agreements on systems we designed as well as on those designed and installed by others because preventative maintenance reduces the likelihood of malfunctioning systems and emergency call-outs.
Onsite or Field Service
Repairs and Support
The Chariot Group’s knowledgeable team is equipped to effectively provide field service troubleshooting, break/fix support, and dedicated onsite support to ensure your integrated solutions are operable at all times.
The Chariot Group offers a team of remote service professionals ready to assist you with both technical and end-user troubleshooting and support.
The Chariot Group has its own proprietary customer portal, MySupport, which allows you a self-service option to open, track and manage your service calls, trouble tickets and Return Material Authorization (RMAs)
Inventory and Evaluation
Sometimes, you don’t know what you have, what it is supposed to do, or how you are supposed to use it. Whether you have an inherited system, an archaic system or a system designed and installed by others, our team can perform a thorough inventory and evaluation. Our findings report will enable you to better understand what you are working with, what can be used or re-used, or what needs replacing so you can optimize your resources and get back to work!
Our team of expert professionals develops training and instruction for end users to ensure quick and easy adoption of the collaborative solutions. Whether the training is how to use a specific piece of equipment or software or how to better utilize an integrated solution for improved performance, our trainers can deliver these services on your premises, online or they can model the technology in our own conference centers.